Web Applications
Complaint Management System
A complete society support management system — mobile apps and a web portal for registering, routing and resolving resident complaints.
About this piece
The Municipal Complaint Management System is specifically designed by keeping government and large-scale real estate society projects in mind, where local residents are able to register their complaints to the concerned departments using mobile applications or over a phone call.
Mobile applications for Android and iOS are completely driven by a feature-loaded web-based dashboard. The web portal of the system is designed to offer administrative features to society owners and concerned departments, with role-based customised views (admin, finance, field staff, etc.).
Features shipped
What's in the box.
- Live Complaining: users post pictures of the affected area or select the location on a Google Map in the app
- In-App Communication: users text support agents to enquire about their complaints
- Real-Time Updating: users update complaints with new photos or messages at any time
- Graphical Description: admins view complaint locations live on the dashboard via Google Maps API integration
- Hierarchy Model: complaints are forwarded to the concerned departments or individuals
- Different Departments: complaints can be delivered or transferred to the respective department
- 2 Core Modules: Android & iOS mobile apps driven by a web-based dashboard
- MCMS Web Portal: role-based views for admin, finance and field staff
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