Business Process Automation

Cloud Lab developed UniCRM.ai, an AI-powered Admissions CRM that automates the entire student recruitment journey—from lead generation to enrolment. The platform integrates AI chatbots, AI voice agents, document verification, interview automation, WhatsApp and email communication, workflow automation, and real-time reporting into a single ecosystem. With role-based dashboards for counsellors, managers, agents, and universities, UniCRM.ai intelligently qualifies leads, verifies admission documents, automates follow-ups, schedules interviews, and provides complete visibility across the admissions pipeline. The result is a faster, more scalable, and data-driven admissions process that significantly reduces manual effort while improving student engagement.